Terms & Conditions

1. Bookings and reservations

• Choose your dates on the listing, then review and pay at checkout.
• Your dates are held for 5 minutes once you continue to payment. If the payment is not finished in that time the hold lapses and nothing is charged.
• Availability is checked again at checkout, so dates taken in the meantime are caught before you pay.
• A booking is confirmed, and a booking code issued, only after the payment is confirmed.
• Where a booking is paid at our office, you receive a reference code and the booking is confirmed once our team records the payment.

2. Purchase inquiries

• Land, houses, compounds and vehicles for sale are not paid for online. You send an inquiry and we continue with you directly by WhatsApp, email or phone.
• Your inquiry is recorded on the platform with a reference so it can be traced later.
• An inquiry is not a purchase and does not reserve the property.
• Price, availability and the terms of a sale are agreed with kerrpoint before any money changes hands.

3. Payments

• Online payments are handled by our payment provider. We do not store your card details.
• For rentals, the price shown at checkout is the rental price plus the kerrpoint service fee. The breakdown is on the payment screen before you pay.
• Prices are in Gambian dalasi.
• Paying an owner directly, outside kerrpoint, is outside these conditions. We cannot verify, protect or refund a payment we never handled.

4. Cancellations and refunds

• Cancelling is a request, not an instant action. Our team reviews every request before a decision is made, and your booking stands until it is approved.
• A request made within 24 hours of making the booking is free. After that a cancellation fee is deducted from the refund if the request is approved.
• What you get back depends on the payment status and the circumstances of the cancellation.
• Approved refunds are processed by kerrpoint. Timing depends on the payment provider.
• If an owner cancels a confirmed booking late, we will help you find another property or process a refund, and the owner may be charged the D200 service fee set out in our Terms of Service.

5. Property listings

• A listing is submitted for review and goes live only after our team approves it.
• We may send a listing back for changes, or decline it, and we will say why.
• A listing may carry up to 12 photos. They must be of the property being listed.
• You may edit a listing at any time. Significant changes may be reviewed again.
• Listings that are sold, withdrawn or no longer available should be updated or removed.

6. Owner responsibilities

• Keep availability current. A calendar that is wrong causes cancellations you will be responsible for.
• Honour confirmed bookings, and tell us as early as possible if something goes wrong.
• Make the property available as advertised, at the agreed time.
• Respond to booking and inquiry messages within a reasonable time.
• Co-hosts act on an owner's behalf within the permissions that owner grants them. The owner remains responsible for the listing.

7. Payouts

• Earnings are recorded against your account as transactions complete.
• We verify the payment and the conditions attached to it before releasing a payout.
• Rental payouts are based on the original rental price. The kerrpoint service fee is charged to the client on top and is not part of your earnings.
• Purchase payouts are the amount remaining after the kerrpoint commission and any transaction charges.
• A payout can be held while a booking is still open, inside a cancellation period, or under dispute, refund or verification.

8. Using the platform

• You need a verified email address to book, to inquire or to list.
• One account per person. Do not share your login.
• Listings, messages and reviews must be truthful.
• We may suspend an account or remove content that breaks these conditions or our Terms of Service.

9. Contact

If something about a booking, payment or payout does not look right, write to legal@kerrpoint.com or use our contact page.